Welcome to the Customer-Centered Organization Awards

CUSTOMER
CENTERED
ORGANIZATION
AWARDS 2023

WHY

Customers are the lifeblood of any healthy organization. No business without customers.

Organizations that place the human at the center of everything they do, have the most significant potential for success.

They have more returning customers, better margins, and happier personnel.

They have cost-efficient processes and implement solutions that provide value for their customers.

They build an organization for exchange and collaboration.

The management of these companies has a strong vision and values of customer-centricity.

We want to showcase these organizations and set them as inspiring examples for their fellow business captains.

THE SPEAKERS

TO BE CONFIRMED

Spreker 1

CEO

Company 1

Spreker 2

Customer Experience Manager

Company 2

Spreker 3

Manager Business Accelerators

Company 3

Spreker 4

Head of Customers

Company 3

Spreker 5

VP Global and Head of Digital Care Transformation

Company 4

Arnaud Dierickx

Partner u.sentric

Helps organizations become (more) customer-centric

PROGRAM

17.00

–

Reception

17.45

–

Welcome word by Arnaud Dierickx, u.sentric partner

18.00

–

Interview with the 2022 CCO Award winner Sint Oda

18.15

–

Starter

19.00

–

“Decathlon’s DNA blueprint: scoring with customer-centricity”
by Erika Vanobbergen, Innovation Leader at Decathlon International (to be confirmed)

19.30

–

Main Course

20.30

–

“Shaping the future of care: the rise of patient-centric hospitals”
by Pascal Verdonck, Prof Biomedical Engineering & Medical Technology, former CEO AZ Maria-Middelares (to be confirmed)

21.00

–

Presentation of the nominated cases

21.30

–

Awards Ceremony: Customer-Centered & Patient-Centered Organization 2023

22.00

–

Dessert & Networking Drink

THE JURY

Annita Beysen

Managing partner
u.sentric

Tom Braekeleirs

Chairman of the Jury

CEO at BlueHealth

Innovation Center

Josephine Delmote

Manager Customer
Business Development
ELIA

KRIS Vander velpen

Dirk Torfs

Flanders Make

Kristof Schraepen

Director New Ventures & Innovation NTT Belgium

Benedicte Lobelle

Nationale Loterij

LEEN HULSHAGEN

Director Innovation
Sint Oda

Winner CCO-Award 2022

Leslie Cottenje

Co-Founder & CEO
Hello Customer

ATTEND

Want to attend the Customer-Centered Organization Award 2023?

Of course, you want more and happier customers. Learn from other companies and exciting keynote speakers with inspiring stories.

The Ceremony of the Customer-Centered Organization Award 2023 is an exclusive networking event with like-minded people, including a delicious dinner and drinks.

You can reserve 1 or more seats at 175 euro each or reserve a table for 5 people at 795 euro.

First Name

Name

Function

How many seats would you like? (175€ per person)

How many tables would you like? (795 € per table)

Names of attendees

Organization

Company Address

TVA Number

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BE QUICK & GET ONE OF THE LATEST TICKETS.

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BUY YOUR TICKETS HERE AND INVITE YOUR BEST RELATIONS

PRE-REGISTER FOR THE WIN

The Customer-Centered Organization Award 2023 is awarded to the most customer-centered organization in Belgium.

Customer-centricity covers different fields: it is about leadership, processes, resources, structure, and of course, culture.

Are you a candidate to become the 2023 Customer-Centered Organization of the Year?

Or do you know an organization or company that deserves this award? Then let us know.

APPLY Now

Selection Criteria

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Assessment Questions

Important Dates

Regsitration

Please send us your application by filling in the template* in which you explain why you / your organization should win this award.

The application should describe :

Which moment / which circumstance made you decide to be (more) customer centered?
How are you able to better meet the needs and demands of your customers than your competitors?
How would we recognize customer-centricity in your organization?
What have been the results of applying customer-centricity within your organization?
Given your organization today, how quickly would important customer information reach decision makers?

* To help with your application, we created an online template with more detailed explanations. If you need any support while applying, do not hesitate to get in contact with Arnaud Dierickx (+ 32 472 44 93 82).

Application deadline by Wednesday 28 September 2023.

Preselection of the 2023 nominees on 4 October 2023. We’ll let you know if you’re nominated on Thursday 5 October 2023.
There will be a live Q&A meeting in front of our jury on Thursday 19 October 2023 from 16.00 onwards.
The award ceremony will take place on Thursday 9 November 2023 during the Customer-Centered Organization Award 2023 which kicks off at 17.00.

For more information or to submit your application, do not hesitate to get in touch with Annita Beysen:

Mail: annita@usentric.eu

Call: +32 475 69 01 29.

EAGER FOR THE WIN? APPLY NOW OR REGRET LATER

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APPLICATION DEADLINE is 28 September 2023

THE 2022 WINNER

Sint Oda!

Congratulations to Waut Nickmans, Leen Hulshagen, Tinneke Palmans, and everyone at Sint Oda who contributes daily to putting their clients first; or guests as they’d instead call them.

This welfare center for people with complex or multiple disabilities has more than 500 employees and can also count on more than 600 volunteers.

Annita Beysen, managing partner of u.sentric, who organized the event:

“Sint Oda has successfully adapted to the changed financing in the disability sector.

Clients now receive financial support from the government and choose the best care organization for their specific disability.

The center, therefore, adapted its strategy and placed client focus at the center.

For example, they invested in their technical service to work out creative and innovative solutions for their clients, even if it is a solution for one guest only.

This makes it a leader in quality and diversity of care. Their entire policy aligns with customer care.

Everyone in the organization works toward the same goal: to create value for every guest and provide the best care for each of them.”