Welcome to the Customer-Centered Organization Awards

CUSTOMER
CENTERED
ORGANIZATION
AWARD 2022

THE 2022 WINNER

Sint Oda!

Congratulations to Waut Nickmans, Leen Hulshagen, Tinneke Palmans, and everyone at Sint Oda who contributes daily to putting their clients first; or guests as they’d instead call them.

This welfare center for people with complex or multiple disabilities has more than 500 employees and can also count on more than 600 volunteers.

Annita Beysen, managing partner of u.sentric, who organized the event:

“Sint Oda has successfully adapted to the changed financing in the disability sector.

Clients now receive financial support from the government and choose the best care organization for their specific disability.

The center, therefore, adapted its strategy and placed client focus at the center.

For example, they invested in their technical service to work out creative and innovative solutions for their clients, even if it is a solution for one guest only.

This makes it a leader in quality and diversity of care. Their entire policy aligns with customer care.

Everyone in the organization works toward the same goal: to create value for every guest and provide the best care for each of them.”

THE 2022 NOMINEES

Sint Oda

Sint Oda

Winner 2022

Bizbike

Bizbike

Runner-Up

Zorgbedrijf Antwerpen

Zorgbedrijf Antwerpen

Runner-Up

Baunat

Baunat

Honorable Nominee

Geriatro

Geriatro

Honorable Nominee

ibis.ai

ibis.ai

Honorable Nominee

Prefamac

Prefamac

Honorable Nominee

Unilin

Unilin

Honorable Nominee

WHY

Customers are the lifeblood of any healthy business. No business without customers.

Companies that place the customer at the center of everything they do, have the most significant potential for success.

 

They have more returning customers/clients, better margins, and happier personnel.

They have cost-efficient processes and implement digital solutions that provide value for their customers.

They have an organization built for exchange and collaboration.

The management of these companies has a strong vision and values of customer-centricity.

We want to showcase these companies and set them as inspiring examples for their fellow business captains.

cco-awards logo

THE SPEAKERS

Dieter Haerens

Dieter Haerens

CEO
SAXO BANK Belgium

Profielfoto's Jury BCCA (7)

Anne-Laura Janssens

Customer Experience Manager
SAXO BANK Belgium

Olivier Danvin

Olivier Danvin

Manager Business Accelerators
ELIA

David Zenner

David Zenner

Head of Customers

ELIA

Erik Janssen

Erik Janssen

VP Global and Head of Digital Care Transformation
UCB

Rik Vera

Rik Vera

International keynote speaker, and author.

Writes and talks about business models, leadership, and extreme customer-centricity.

PROGRAM

16.30

Reception

17.30

Welcome to Customer-Centered Organization Award 2022

17.45

Keynote speakers Dieter Haerens – CEO SAXO BANK Belgium and Anne-Laura Janssens – Customer Experience Manager SAXO BANK

18.05

Keynote speakers Olivier Danvin – Manager Business Accelerators ELIA and David Zenner – Head of Customers ELIA

18.25

Keynote speaker Erik Janssen – VP Global and Head of Digital Care Transformation UCB

18.45

Dinner

20.15

Keynote speaker Rik Vera – Extreme Customer-Centricity

20.45

Award Ceremony

21.45

Drinks and networking

BE QUICK & GET ONE OF THE LATEST TICKETS.

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BUY YOUR TICKETS HERE AND INVITE YOUR BEST RELATIONS

EAGER FOR THE WIN? APPLY NOW OR REGRET LATER

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APPLICATION DEADLINE is 28 September 2023

THE JURY

Annita Beysen

Annita Beysen

Managing partner u.sentric

Tom Brakeleirs

Tom Braekeleirs

CEO BlueHealth Innovation Center

Elke Laeremans

Elke Laeremans

COO/CIO Torfs

Koen Tackx

Koen Tackx

Dirk Torfs

Dirk Torfs

Flanders Make

Kristof Schraepen

Kristof Schraepen

Director New Ventures & Innovation
NTT Belgium

Benedicte Lobelle

Benedicte Lobelle

Nationale Loterij

Luc Blyaert

Luc Blyaert

Chairman of the jury
CCO award
Organiser CDO-award

Leslie Cottenje

Leslie Cottenje

Co-Founder & CEO
Hello Customer

APPLY

The Customer-Centered Organization Award 2023 is awarded to the most customer-centered organization in Belgium.

Customer-centricity covers different fields: it is about leadership, processes, resources, structure, and of course, culture.

Are you a candidate to become the 2023 Customer-Centered Organization of the Year? 

Or do you know an organization or company that deserves this award? Then let us know.

Apply Now

Please send us your application by filling in the template* in which you explain why you / your organization should win this award.

The application should describe :

  1. Which moment / which circumstance made you decide to be (more) customer centered? 
  2. How are you able to better meet the needs and demands of your customers than your competitors?
  3. How would we recognize customer-centricity in your organization? 
  4. What have been the results of applying customer-centricity within your organization?
  5. Given your organization today, how quickly would important customer information reach decision makers?

* To help with your application, we created an online template with more detailed explanations. If you need any support while applying, do not hesitate to get in contact with Arnaud Dierickx (+ 32 472 44 93 82).

Please submit your application in English by Thursday 28 September 2023.

  • There will be a Q&A video call in front of our jury on 3 October 2023 from 17.00 onwards.
  • The award ceremony will take place on 13 October 2023 during the Customer-Centered Organization Award 2023 which kicks off at 17.00. 

For more information or to submit your application, do not hesitate to get in touch with Annita Beysen:

Mail: annita@usentric.eu

Call: +32 475 69 01 29.

ATTEND

Want to attend the Customer-Centered Organization Award 2022?

Of course, you want more and happier customers. Learn from other companies and exciting keynote speakers with inspiring stories.

The Ceremony of the Customer-Centered Organization Award 2022 is an exclusive networking event with like-minded people, including a delicious dinner. 

You can reserve 1 or more seats at 175 euro each or reserve a table for 5 people at 795 euro.

Our Partners

Interested in becoming a CCO Awards Partner?

Contact Bart at 0472 68 25 48 or bart@cco-awards.be

logo wit

Luc Blyaert

Chairman of the jury CCO awards
Organiser CDO-award

bcca website pictures

Thank You!

We have received your request to attend the CCO Award 2022. 

We will get in contact with you soon. 

Many thanks for your interest.